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ITIL Certified ServiceNow Administrator

August 7, 2026

Seeking an experienced ITIL Certified ServiceNow Administrator for a full-time remote position, responsible for administering and enhancing the ServiceNow platform, ensuring stable operations, and collaborating with stakeholders to deliver improvements.

Key Responsibilities:

Administer and support ServiceNow platform modules including ITSM, CMDB, and reporting
Design, configure, and enhance ServiceNow workflows and automation while supporting full SDLC processes
Monitor platform performance, troubleshoot issues, and recommend improvements for reliability and efficiency

Required Qualifications:

Active ITIL Foundation Certification
2+ years of hands-on ServiceNow administration experience
Experience supporting ServiceNow ITSM modules such as Incident and Change Management
Demonstrated troubleshooting and root-cause analysis experience in a production environment
Ability to participate in an on-call support rotation

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